Terms & Conditions

1. Application and precedence

These service terms apply when expressly incorporated into an accepted quotation, proposal or production agreement with Rabbit And Carrot Video Production FZ-LLC (RNC). The client is the person or entity identified in that agreement. Browsing this website, requesting an estimate or using live chat does not confirm a production booking.

The signed project agreement and its stated order of precedence govern. Subject to that agreement, the accepted proposal or quotation specifies scope, deliverables, fees, payment milestones, revisions and schedule; these general terms cover matters not otherwise agreed. Later mutually approved written amendments prevail. An invoice or website update does not unilaterally change an existing agreement.

2. Quotation and kickoff

A quotation remains open until its stated expiry date. If no expiry is stated, obtain written confirmation of price and availability before accepting. Starting prices, ranges and turnaround estimates are indicative, not binding project commitments.

Work starts after written project confirmation, signature of any required agreement, receipt of the agreed advance and required client materials. RNC then confirms team allocation and the kickoff schedule in writing. Preliminary samples or speculative work are included only if separately agreed.

3. Scope and deliverables

Only expressly listed services and outputs are included. Duration, film count, languages, aspect ratios, resolution, formats, filming days, locations and usage channels must be agreed. Extra cutdowns, exports, translations, voiceovers, raw footage, source files and third-party purchases are included only where stated. Additional work requires written agreement on scope, price or pricing basis and schedule before it begins. Project-specific discounts do not automatically apply to future jobs.

4. Fees, taxes and payment

The quotation states currency, fees, applicable taxes and payment schedule. Legally applicable VAT is shown separately as required. Agreed payment milestones and invoice due dates apply; these general terms do not impose a different deposit percentage.

Final unwatermarked deliverables and included source files are released after full payment of the amounts due for them, unless expressly agreed otherwise. Following written notice, RNC may pause work and withhold release while an undisputed overdue amount remains unpaid. Additional services and purchases require written agreement to their price or pricing basis, except amounts recoverable under the agreement or applicable law.

5. Client responsibilities and schedule

The client will nominate an authorised contact and supply accurate briefs, assets, scripts, claims, permissions and consolidated feedback on time. Approvals must use the agreed email or project system. RNC may rely on the nominated contact’s instructions.

Production estimates exclude client review time unless stated otherwise. Working days are Monday to Friday, excluding UAE public holidays, unless otherwise agreed. Delayed materials, decisions or agreed changes may require a revised schedule. Where a storyboard stage applies, animation starts after written storyboard approval; administrative milestone closure does not replace creative approval.

6. Revisions and scope changes

The accepted proposal specifies revision rounds and any allowance for reasonable minor refinements. A round is one consolidated set of feedback on a submission from the authorised client contact. Corrections of RNC errors or failures to meet approved specifications do not consume a round or attract an additional fee.

New concepts, additional duration, extra versions or languages, and changes to approved scripts, artwork, recordings or stages are scope changes. RNC will explain the cost and schedule impact and obtain written approval before additional work. Included revisions do not create an unlimited redesign entitlement.

7. Seven-day feedback deadline and reserved capacity

The client must provide approval or specific consolidated feedback within seven calendar days after a milestone submission is delivered to the agreed email or project system. The submission must identify the milestone and response deadline. A known delivery failure does not start that period.

If no response is received within seven calendar days, the submitted milestone is deemed accepted and complete for project administration and its corresponding payment milestone, to the extent permitted by law. This does not complete unsubmitted work or remove RNC’s obligation to correct errors or departures from approved specifications.

Creative-team capacity is reserved for a limited production period. After the response period expires, RNC may notify the client, pause remaining work and release the slot. Resumption is subject to availability, a revised schedule and an additional restart or remobilisation fee. RNC will provide the fee or calculation basis for written approval before restarting. The original delivery date and immediate restart cannot be guaranteed.

8. Filming and rescheduling

For filmed projects, the proposal identifies filming days or hours, crew, equipment, travel, locations, talent and responsibility for access, releases and permits. Each party is responsible for its allocated arrangements. Unsafe or unlawful filming will not proceed.

Overtime, extra locations or days, reshoots and client-requested postponements are assessed against approved scope. Additional fees, documented nonrecoverable booking costs and revised dates must be explained and agreed in writing before additional work is commissioned. RNC’s own errors are corrected without an additional production fee.

9. Delivery and technical review

Deliverables follow agreed specifications and delivery methods. Report reproducible technical defects or specification mismatches within seven calendar days of final submission. A timely reported defect will be addressed before acceptance of the affected output; it does not reopen unrelated approved creative work. This review period does not exclude mandatory legal rights.

Later platform changes, client modifications or new export specifications may require separately agreed work. RNC does not guarantee views, sales, engagement, platform acceptance or other marketing outcomes.

10. Cancellation and termination

The client may cancel by written notice. Either party may terminate for material breach remaining unremedied seven calendar days after written notice identifying the breach and required remedy, subject to applicable law.

On cancellation or termination, the client pays for work properly completed and reasonable, documented, nonrecoverable project commitments, without duplicate recovery. RNC will provide a final account and refund any unused advance after those deductions. A pause does not itself terminate the agreement. Accrued payment obligations, confidentiality and usage restrictions survive where applicable.

11. Ownership, licences and source files

After full payment, RNC transfers its transferable rights in final bespoke deliverables, subject to agreed usage scope and disclosed third-party licences. RNC retains pre-existing tools, templates, methods and reusable materials; the client receives the rights needed to use incorporated material for the agreed purpose.

Editable sources, raw footage, rejected concepts and production assets are excluded unless expressly listed. Included source files are released after full payment. Music, fonts, stock, software and other third-party materials remain subject to their licences. RNC will identify relevant transfer or editing restrictions. Each party is responsible for rights in material it supplies or agrees to source.

12. Previews and unauthorised public use

Drafts, previews, review links and watermarked renders are for confidential internal review only, even if no watermark is visible. They must not be published, broadcast, commercially distributed, uploaded publicly or shown at events, exhibitions or trade shows without RNC’s prior written permission.

Unauthorised use is a material breach. On notice, the client must stop use and remove public copies. RNC may suspend services and seek appropriate relief. RNC will determine and explain the compensation it claims, considering the nature, duration and audience of use, licence value and demonstrable losses or costs. This is not an automatic or conclusive penalty: the amount remains subject to applicable law, agreement or determination by the competent court. The same loss cannot be recovered twice.

13. Confidentiality and portfolio

Each party will protect the other’s nonpublic project information, use it only for the project and disclose it only to personnel or service providers who need it and have suitable confidentiality duties. These obligations continue for three years after the project ends; trade secrets remain protected while they qualify as such. Lawfully public, previously known, independently developed and legally required disclosures are excluded, with notice where lawful.

RNC may display final work in its portfolio after the client’s public launch unless a written restriction applies. This permission does not cover confidential information or unreleased work.

14. Subcontractors and artificial intelligence

RNC may engage suitable subcontractors and remains responsible for their work. AI may assist internal work; generative content or synthetic performances intended for final delivery require prior written client approval. Voice or likeness cloning also requires the relevant person’s permission. Confidential client material will not be submitted to external AI services without prior written client approval. These terms grant no permission to train AI on either party’s material or licensed third-party assets.

15. File retention

Project working files are retained for 30 calendar days after the later of final delivery and receipt of final payment. After that period RNC may delete working files and is not obliged to archive or recreate them. Download and back up deliverables within that period. Longer storage requires a separate written arrangement.

This does not require deletion of contracts, invoices, approvals or information retained for legal obligations or establishing contractual rights. Retained files remain subject to confidentiality and data-protection duties. Retention alone does not make working files a client deliverable.

16. Disruption and responsibility

A party affected by circumstances beyond its reasonable control must notify the other promptly and take reasonable steps to reduce disruption. The parties will agree a practical revised schedule where possible. Payment for work already properly completed remains due. Suspension, termination or financial adjustment remains subject to the agreement and applicable law. Each party remains responsible for its own breach. No term excludes rights or liability that cannot lawfully be excluded.

17. Notices and dispute resolution

Use the notice addresses or project system identified in the agreement. If none is specified for RNC, use maaq@rabbitandcarrot.com. Notify the other party of contact changes; failed deliveries must be resent through a functioning agreed channel.

Unless a signed agreement provides otherwise, UAE law as applied in Ras Al Khaimah governs the project. The parties will attempt good-faith resolution for 30 calendar days after written dispute notice. Unresolved disputes fall within the competent courts of Ras Al Khaimah, subject to mandatory applicable law. Urgent interim or protective relief may be sought without waiting for that period.

18. Website use and privacy

Website and portfolio materials belong to RNC, its clients or other rights holders. They are for viewing and evaluation, not unauthorised copying, redistribution or commercial use. Provide accurate information and only submit materials you may lawfully share. Do not submit passwords or payment-card details through public forms or chat. Do not attempt unauthorised access, introduce harmful software or send spam.

External services have their own terms; RNC does not control their content or availability. Read our Privacy Policy and Cookie Policy for related information.

19. Version and contact

Version RNC-TC-20261018, effective 18 October 2026. The version supplied or expressly incorporated when the project is accepted applies. Later website changes apply to new agreements unless both parties approve a change in writing. Save a copy with your project documents.

Rabbit And Carrot Video Production FZ-LLC
RAKEZ, Ras Al Khaimah, United Arab Emirates
Registered office: FDBC4357, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE.
Email: info@rabbitandcarrot.com
Office: +971 4 385 0707
WhatsApp: +971 50 282 7739